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Business Relationship Management is required so that organisations can record and maintain their contacts with business partners, their opinion of those partners, and the contractual relationships with those partners. Prospective partners are identified by the Workflow Management or the Planning and Adaptation building blocks. Once the partners are identified, interactions with SLA Mgt to define a dedicated SLA for each service used are also required. The business relationships also act as a root of trust for access control, strongly linking it with security.
Enabling provisioning of computing resources, data information and services in the real business world is a complex task because of the differences of the in-volved systems and of their policies. These differences often burden people that have to perform a specific task and that are specialists in one specific field. Workflow Management building block (WF Management) in the BREIN framework starts answering these challenges providing an easy way to “experts” to focus on what is their goal, hiding all these complexities. In particular managing workflows enhances the possibility to represent and or-chestrate abstract components (that represents the tasks to be performed in order to reach the user specific goal) only defined by their functional and se-mantic properties without any dependency from specific implementations and this provides great value to usability and effectiveness of the BREIN architecture.
Service Level Agreements and their management is an important piece of the overall BREIN architecture. Whenever we talk about a grid for business, exactly those business bits have to be represented/integrated in the classical (academic) grid approaches. With the representation of terms defining the expected Quality of Service and the Obligations on Service Provider as well as customer, the respective Management building block act as connector realizes the layer that supports the whole life cycle of a Service Level Agreement. This covers functionalities related to: the publication of services to the outside world; the discovery of those services; the establishment of bipartite relationships through the negotiation and agreement on SLAs and monitoring and evaluation of the service execution.
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